Zoom Virtual Agent Receptionist, Zoom's AI receptionist, greets callers, answers questions, books appointments, and routes important calls — so your business can stay responsive and every call has a chance to become a customer.
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Zoom Virtual Agent Receptionist, Zoom's AI receptionist, greets callers, answers questions, books appointments, and routes important calls — so your business can stay responsive and every call has a chance to become a customer.
24/7 coverage that helps customers access support in 10+ languages.
Answer questions, book appointments, and send details via SMS — without picking up the phone.
Route calls to the right team with full context.
Works with any phone provider. No Zoom Phone required.
Answer service questions and book appointments on the spot
Address insurance questions and schedule services
Handle quick questions and route complex orders
Check stock, hold items, and plan pickups
Answer policy questions, take claim details and route urgent calls to an agent.
Take reservations, share opening hours and answer menu questions.
Answer service questions and book appointments on the spot
Call Zoom Virtual Agent Receptionist and ask what it can do.
Language: English (US)
Respond faster, reduce missed calls and deliver a more professional patient experience.
Capture more inquiries, and deliver a polished guest experience without adding headcount.
Route callers to the right advisor and handle routine questions.
Answer questions about product availability, store hours, and in-store pickup.
Log new policy inquiries, help address coverage questions, and route calls to the right agent.
Book appointments, confirm availability, and answer questions, even when you're closed or with clients.
Answer common questions, share estimates, and schedule repairs.
Take urgent service calls (yes, even the 2 a.m. ones), qualify leads, and dispatch jobs 24/7.
Answer questions about hours and menus, take reservations, and handle calls during service rushes.
Capture inbound leads, help assess buyers and sellers, and route high-intent inquiries.
Book classes, field membership questions, and keep your schedule full while you focus on clients.
Capture client inquiries, and help assess cases, so potential clients can reach the right team.
Schedule appointments, address insurance questions, and send reminders to help reduce no-shows.
Handle appointment requests, share hours, and manage after-hours inquiries.
Field new client inquiries, answer FAQ, and route calls during peak tax season.
Field tenant requests, leasing inquiries, and maintenance calls to free up your team.
Use AI to answer questions, schedule appointments, and handle routine requests automatically by connecting your website or FAQ docs
AI routes each caller based on need, be it a department, service request, or specific employee.
Callers can simply ask for the person they need, and Zoom Virtual Agent Receptionist connects them to them automatically.
Configure Zoom Virtual Agent Receptionist directly in the Zoom Phone admin portal. Customize greetings, skills, and call flows in minutes.
Track call volume, caller intent, and how requests are handled to improve your customer experience over time.
An AI receptionist is software that answers inbound business calls using artificial intelligence — understanding natural speech, routing callers, booking appointments, and sending confirmations without a human operator. Unlike a traditional auto-attendant that requires pressing 1 or 2, an AI receptionist holds a genuine two-way conversation. It can check calendar availability, answer business questions, and transfer calls with full context. Zoom Virtual Agent Receptionist does all of this 24/7, in 10+ languages, and works with any existing phone system.
Zoom Virtual Agent Receptionist starts at $25 per month (billed annually) for 100 minutes of call handling. This standalone plan works with any phone system — no Zoom Phone required. For businesses that use Zoom Phone as their VoIP phone system, a bundle starting at $0.25 per minute is available to add-on Zoom Virtual Agent Receptionist. All plans include 24/7 availability, appointment booking, SMS confirmation, and 10+ language support.
Yes. Zoom Virtual Agent Receptionist works as a standalone product with any existing phone system — SIP, analog, or cloud-based. You don't need to switch carriers or adopt Zoom Phone to use it. For businesses already on Zoom Phone, the AI receptionist integrates natively with no additional configuration required.
Yes. When a caller wants to book, Zoom AI Receptionist checks real-time calendar availability, offers open times, confirms the booking in the connected calendar, and sends the caller an SMS confirmation — all within the same call. Supported integrations include Google Calendar, Microsoft Outlook, and Zoom Scheduler. No manual entry is required after the call ends.
A traditional auto-attendant routes calls using a fixed menu: press 1 for sales, press 2 for support. It cannot understand natural speech or answer questions. An IVR works similarly — callers navigate pre-recorded menus that frustrate them and often lead to abandoned calls or misrouted transfers. Zoom Virtual Agent Receptionist replaces both with natural conversation — callers simply say what they need, and the AI understands intent and responds accordingly, whether that means answering a question directly or handing off to a teammate with a summary of the conversation already attached.
Zoom Virtual Agent Receptionist operates within Zoom's enterprise-grade security architecture. For entities and individuals subject to HIPAA requirements, Zoom offers a Business Associate Agreement (BAA). Contact Zoom sales to confirm the correct compliance configuration for your practice type and usage.
Zoom Virtual Agent Receptionist supports 10+ languages, allowing businesses to serve callers in their preferred language without routing to a bilingual staff member. Language availability is included at every plan level — no additional cost or add-on required.
Most Zoom Virtual Agent Receptionist setups are live within 60 minutes. The setup wizard guides you through connecting your phone number, training the AI on your business information (hours, services, FAQs), and confirming calendar integrations. No IT support or telephony expertise is required. You receive a transcript of every call starting on day one.
Zoom Virtual Agent Receptionist integrates with Google Calendar, Microsoft Outlook, Zoom Scheduler, and Calendly for appointment booking. For CRM, it connects with Salesforce (call transcripts and caller details sync after every interaction), HubSpot (inbound caller data populates contact records), and Microsoft Dynamics via the Zoom App Marketplace. It also works with any phone system — SIP, analog, or cloud-based — with no carrier change required.
Zoom Virtual Agent Receptionist costs $25/month (standalone, 100 minutes) versus Smith.ai's entry plan at approximately $150/month (30 calls). Both handle appointment booking, call routing, and SMS confirmation. The key difference: Zoom Virtual Agent Receptionist integrates natively with Zoom Phone, Zoom Meetings, and Zoom Contact Center — enabling one-click escalation from a receptionist call to a video meeting or contact center queue. Smith.ai offers a human-staffed fallback for complex calls; Zoom Virtual Agent Receptionist handles escalation via intelligent AI routing to the right team member.
*Pricing accurate as of October 2026. Visit Smith.ai to confirm current plans and pricing.
Yes. Zoom Virtual Agent Receptionist operates 24/7 — including nights, weekends, and holidays. It answers calls, books appointments, sends SMS confirmations, and routes urgent calls to on-call staff at any hour. After-hours calls are handled automatically with no morning pile-up or missed messages for your team.
When a caller's request requires human assistance, Zoom Virtual Agent Receptionist routes the call to the right team member with full context already captured — including what the caller said, what was resolved, and why the transfer is happening. The receiving team member doesn't need to ask the caller to repeat themselves. If no one is available, the AI receptionist can take a message, send an SMS, or schedule a callback.
Yes. After booking an appointment, Zoom Virtual Agent Receptionist sends an SMS confirmation to the caller with date, time, and business details. The appointment is placed directly into the connected calendar — Google Calendar, Microsoft Outlook, Zoom Scheduler, or Calendly — with no manual entry required.
Zoom Virtual Agent Receptionist can: answer FAQs using your website, FAQ page, or uploaded documents; schedule and reschedule appointments through calendar integrations (Zoom Scheduler, Google Calendar, Microsoft Outlook, Calendly); capture and log lead information from inbound callers; send SMS follow-ups and booking confirmations; transfer calls by name or department with conversation context already attached; hold conversations in English, Spanish, and 10+ other languages, switching mid-call when needed; and provide a transcript of every call. It handles all of this 24/7 with no hold queue and no busy signal — every caller receives an immediate response.
Yes. Built-in analytics show call volume, caller intent, resolution rate, and how requests were handled — so you can identify gaps, improve AI responses over time, and see which question types are most common. Dashboards are accessible in the Zoom Phone admin portal with no additional reporting tool required.
Zoom Virtual Agent Receptionist handles unlimited simultaneous inbound calls — there is no per-line limit or busy signal. Every caller receives an immediate response regardless of how many calls arrive at the same time. This is a core advantage over traditional phone trees and staffed answering services, which are constrained by the number of available lines or agents.
A human answering service usually charges per call and works set hours. An AI receptionist answers every call instantly, around the clock, and passes complex calls to your team.
