The latest from the Zoom blog

Discover how ANI functionalities can help your agents save time and provide better customer service. Explore service providers and learn how to implement ANI.

Discover essential tips and strategies to maintain call center compliance, reduce risks, and enhance your business’s reputation.

Zoom and Thales partner to enhance data encryption, giving businesses full control over encryption keys for stronger security and compliance in multi-cloud environments.

Explore innovative customer experience AI strategies that transform services into memorable journeys. Learn how to leverage AI for personalized customer engagement.

Discover what UCaaS is, how it works, and key benefits, plus tips to choose the best provider and revolutionize your team’s communication and collaboration.

Explore essential insights on speech analytics, its use cases, key features, and FAQs to enhance your contact center’s performance and customer satisfaction.

Zoom’s CTO, Xuedong Huang, discusses how small language models (SLMs) drive our vision for AI agents to work together in a federated approach to improve your day-to-day tasks. 

Team collaboration leads to successful projects and a competitive advantage for organizations. Read on for 10 tips to improve teamwork.

Zoom Workflow Automation allows you to create automated workflows for common tasks like responding to chat messages, helping your team save time.