Zoom for Customer Experience

Turn customers into fans and agents into heroes

Connect, resolve, and transform your service from meh to memorable with AI-first Zoom CX

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Zoom for Customer Experience

Smarter customer experience starts here

  • Smart self-service with a human touch
    Higher customer satisfaction

    Make it easy for customers to self-serve, give agents more time for complex tasks, and enjoy the cost efficiencies.

    Zoom Virtual Agent Overview

  • Give customers AND agents a reason to stay
    Give customers AND agents a reason to stay

    Meet your customers on their preferred channel and let AI take on the grunt work. Give agents the tools they need to quickly resolve issues — in a single screen.
    Explore Zoom Contact Center

  • Drive your business forward
    Drive your business forward

    Implement an AI-first solution to pull all the data you need from the contact center and beyond so you can operate your business more efficiently.
    Explore Zoom Workforce Engagement Management

How Machine Learning Can Improve the Customer Experience

Is your contact center future-ready?

Discover how bringing together a cloud contact center, unified communications, and AI can create the experience your customers crave. Your brand and your business will thank you. 

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Why Zoom for Customer Experience?

  • A single platform

    Zoom’s suite of customer experience solutions helps businesses solve their biggest challenges across customer satisfaction and retention, agent experience and turnover, and business performance and profitability.

  • It just works

    Our platform offers effortless adoption and rapid time to value by focusing on scalability and growth. Its cloud-native and open architecture offers seamless integration and customization, providing you with a flexible and tailored solution that evolves with your business. 

  • An agile growth partner

    Experience the rapid pace of innovation with cutting-edge AI and enterprise features, all without the constraints of legacy contact center baggage. Our platform continuously evolves to integrate the latest advancements, delivering future-ready solutions that drive efficiency and growth. 

  • Exceptional value

    By consolidating vendors and simplifying administration, reporting, and deployment, we drive efficiency and cost-savings, delivering exceptional value. 

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Impressed by the Zoom team’s dedication to understanding our needs, the competitive pricing, the expanded omnichannel functionality, and the personalized service we could offer our clients, we decided to partner with Zoom. The onboarding process was swift and efficient, instilling confidence in our budding relationship.

Stephen Lewis Contact Center System Administrator
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Topaz
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We knew that Zoom was the right platform for us because of the flexibility and ease of use. Our employees loved the platform and could use it without much training. This, along with the technical features, meant it met all our needs in a contact center.

Andrew Lindley Chief Information Officer
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Vensure

Resource Hub

Are you ready for the next evolution of CX?

Are you ready for the next evolution of CX?

Frost & Sullivan’s latest research reveals that leading companies are moving beyond traditional cloud contact centers to AI experience orchestration—leveraging AI-driven insights to enhance both customer and employee experiences while driving business growth.

Read more
Why your customer experience is failing and how AI can help

Why your customer experience is failing and how AI can help

Find out how to harness AI in the right ways to improve your customer experience and agent morale in this two-part conversation with industry experts.

Watch the interview
Getting started with contact center AI

Getting started with contact center AI

Find the building blocks for successfully implementing AI in your contact center, without losing the human touch.

Download the guide
Meet Zoom Virtual Agent

Meet Zoom Virtual Agent

Zoom's conversational AI and intelligent chatbot solution help businesses connect and communicate with their customers at scale more efficiently, while delivering highly personalized experiences.

Read datasheet
From meh to memorable: 7 ways to create unforgettable customer experiences

From meh to memorable: 7 ways to create unforgettable customer experiences

Customer experience is the key to standing out in today’s competitive landscape. Our CX Use Case Guide shows how top organizations can deliver exceptional interactions across multiple channels.

Download the guide
Zoom is constantly innovating and improving our customer experience solutions

Zoom is constantly innovating and improving our customer experience solutions

Discover how the Zoom platform helps employees save time and reduces switching between myriad browser tabs.

See what's new at Zoom

Upcoming & on-demand webinars

Get instant access to our live and on-demand webinar library. 

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On-Demand webinars
Upcoming & on-demand webinars

Ready to take your customer experience to the next level?

Find the right plan for your business or contact our sales team for additional information

 

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